IT Infrastructure / Operations Management (Data Center) Strategies


Strategies to help IT best align operations and infrastructure management to business needs.


May 15, 2018




7 CPE / 0.7 CEU / CISSP / 7 PDU Credits Awarded


Conference location: Donald E. Stephens Convention Center Rosemont (O’Hare) Illinois



IT departments are facing greater pressure make better use of their existing resources to help move the business forward. In this one day conference attendees will learn how to make sure their Infrastructure and Operations organizations are operating optimally.

What You Will Learn


In this one day conference attendees will learn:

  • AIOps – How IT Operations Can Thrive During Digital Transformation
  • How to Digitally Transform Your Internal Operations
  • Strategy For Evolving The Infrastructure Operations Role In The World Of Cloud
  • 21st Century Data Center- Cloud to Edge Computing: What Should Your Strategy Be?
  • How to Develop a DevOps Culture in I&O
  • Creating Balance: IT Operations & Cost Optimization Strategies

Conference Program

8:00am – 9:00am: Registration and Continental Breakfast

9:00am-10:00am: AIOps – How IT Operations Can Thrive During Digital Transformation


Steve Anderson, Principal Outbound Product Manager, ITOM, ServiceNow


As Enterprises are getting modernized with digital transformation, IT has moved away from static/monolithic infrastructure to continuous delivery models, involving dynamic environments that span across multiple clouds.


This session will detail how to employ an AIOPS approach helps customers reduce service outages. We will discuss how AIOPS is evolving the IT Operations role from reactive (firefighting) mode to proactive remediation.



10:00am -10:30am: Refreshment Break

10:30am-11:30am: How to Digitally Transform Your Internal Operations


Tom Martin, Customer Success Manager, Integrify


IT Professionals are being tasked with helping the organization embrace digital transformation around internal operations. That means rapidly deploying solutions and applications to replace manual or outdated processes. Exacto, a chemical manufacturer was faced with just such a challenge. This presentation will cover the strategy and methods they implemented.



11:30am-12:30pm: Infrastructure & IT Ops Leadership: Strategies for Innovation and Collaboration


Alex Shvartsman, Director of Infrastructure Services, Hyatt


Leading IT individuals is more of an art than a science. The biggest focus, as of late, is how to create an environment that is both collaborative and innovative. Major corporations have spent millions of dollars re-inventing their workspaces, adjusting their benefits and changing the way they hire. From open concept office layouts to “think tank” sessions, corporations are doubling down on these efforts. Is it working?


All of these external forces are many times doomed to fail.


As leaders, we are ultimately responsible for this endeavor. From the vocabulary we use, the team structures we create, the projects we support, and the culture we foster, the leader(s) of the team can become the biggest driver of these goals. If we shift the paradigm as leaders, we can actually make sure all these external forces are not in vain.


What you will learn:


• Adjusting our vocabulary as leaders
• Efficient team dynamics and structure
• Mechanisms for creating “safe to fail” culture
• Strategies for improved collaboration
• Real world examples of a culture shift adding value to a corporation
• How to apply these strategies to actual infrastructure action items



12:30pm – 1:30pm Luncheon

1:30pm-2:30pm: Metrics That Matter: Focusing On Key Metrics For Enterprise Efficiency


Moderator: David Murray, Client Executive, LaSalle Solutions
Anthony Lukken, Director- IT Operations & Support, COUNTRY Financial
Mary Stevens, Director, IT Infrastructure University of Illinois – Urbana Champaign
Eric Fiste, Vice President, Information Technology, Invenergy, LLC
Chris LeBeau, Global IT Director, Advanced Technology Services

and other IT Infrastructure & Operations leaders


There are 100’s of vanity metrics, buzzwords and KPI’s. However, KPI’s are only valuable if they can provide insight and drive improved execution and satisfaction. IT departments are always constrained by costs and constant struggle with balancing urgency and importance in incidents and service requests.


In this session, enterprise IT organizations will share with metrics the value when measuring the performance of the Infrastructure & IT Operations.


Stevens      Lukken       Murray      Fiste             LeBeau

2:30pm – 3:30pm: Refreshment Break

3:00pm-4:00pm:  21st Century Data Center- Hybrid Cloud Computing: What Should Your Strategy Be?


John Spiers, Executive Vice President, Pivot3


Since 2008, there has been this veil of mystery around cloud. With mystery came doubt and assumptions. The reality is cloud is nothing more than compute, storage, and network in someone else’s data center. Too often when new terms or buzzwords are thrown about, there is a race of early adopters who grab on to the vision, or attempt to deploy the strategy, while the rest of us sit back to watch and learn. Cloud is one of those terms, ideas, concepts, solutions. The problem is, when talking about the “next generation” data center or the 21st century data center, it is important to take a holistic view of this project or initiative. Believe it or not, this session is not about reasons why you should abandon ship and send everything to the cloud, quite the contrary. We will look at trends in the market, technologies being adopted, and how your peers are leveraging both an on premise and off premise architecture. Today IT must be more agile, and the solutions it offers need to be efficient with built in resiliency or redundancy in order to avoid the spread of shadow IT, one of the threats the business faces on a daily basis.


In this session you will learn:

  • What defines a 21st century data center?
  • How to manage this critical initiative?
  • What is hybrid cloud and what are your options?”
  • Building a business case to gain executive commitment



4:00pm-5:00pm: Creating Balance: IT Operations & Cost Optimization Strategies


Annur Sumar, CTO, Maetech
Todd Pombert, Vice President, Infrastructure & Operations, Collegis Education – Chicago
Diego Ferrer, Managing Deputy Commissioner, IT & Telecommunications, City of Chicago, Department of Aviation
Mark Forbes, Vice President and CIO, D&W Fine Pack
Nadirshah N Ali, Senior Director, IT Operations, Forsythe (A Sirius Company)
Lee Abner, Director, IT, CIBM Bank
and other executives from IT departments


Organizations are constantly looking to improve the cost-efficiency of IT; yet in the age of digital business, cost optimization takes on new dimensions. How do you design a cost optimization program that supports the goals of the business?


In this session, attendees will learn from seasoned IT executives as to how they are designing business focused cost-optimization programs.


Areas of discussion will include:

  • Cloud and SaaS Economics
  • Balancing short- and long-term cost optimization efforts
  • Renegotiation of Contracts
  • Reallocating savings to business driven initiatives
  • How to leverage this exercise to drive greater partnership with the business


Ali                Pombert     Abner          Forbes         Ferrer          Sumar

Conference Price: $289.00 per person


Each attendee will receive a certificate awarding 7 CPE credits for CISSP continuing education, in addition to 0.7 CEUs and 7 PDUs. CISSP is a registered certification mark of (ISC)², Inc.



As is always the case at CAMP IT Conferences events, the talks will not include product presentations.  During the continental breakfast, coffee breaks, and the luncheon break you will have the opportunity to informally meet representatives from the following sponsoring companies, who have solutions in the area of the conference.